ROC critical situation for COVID-19
ROC, like many other industrial companies in the world, is dealing with the unexpected critical situation due to COVID-19 and intends to do so with the full commitment and respect of the decrees issued by the Government in the last few days.
Our operations are partially working and just the fundamental and limited company functions are guaranteed.
Notre usine de production continue pour l’instant d’être suspendue jusqu’au 3 mai;
nous nous chargeons de le redémarrer dans le plein respect des réglementations sanitaires en vigueur.
D’autres départements, comme le département d’expédition de machines, le département de production et d’expédition de pièces et le secrétariat restent partiellement ouverts et nous travaillons chaque jour pour continuer à garantir le meilleur service possible dans cette situation.
. The capacity of those departments is reduced; therefore, we want to inform you that there may be a slowdown in the preparation of orders and shipments.
Unwillingly the machines you ordered will be inevitably subject to delays due to the temporary suspension of our production department, but we would like to inform you that all the necessary material for the manufacture of the machines on order is already at our factory, there for won’t depend on any delay concerning the supply of components.
Transports are also working slowly, due to capacity constraint and border controls.
Telephone lines are active, but again, we have to ask for your help: let’s use a written communication by email , we will always strive to give you feedback as soon as possible.
We will take care of up dating you if new directives change the current situation.
Trusting in your understanding, we want to thank all of our customers for their cooperation in this critical time.
Let’ s keep hope alive on these darkest days.